1.              Introduction

“PAYTEND EUROPE”, UAB (also referred to as “we”, “us”, “Paytend”, “Company”) is an electronic money institution licensed by the Bank of Lithuania (LB000480), incorporated and existing in the Republic of Lithuania, company registration number 304730875, having its registered office at Pamėnkalnio g. 25-1, LT-01113, Vilnius.

As we collect and use personal data  (hereinafter – the Personal Data), Paytend is obligated to use and process your Personal Data  only in accordance with this cookies policy (hereinafter – the Cookies Policy), as well as, applicable legislation, including the General Data Protection Regulation (2016/679) (hereinafter – GDPR), the Law on Money Laundering and Terrorist Financing Prevention of the Republic of Lithuania, Law on Legal protection of personal data  of the Republic of Lithuania and other applicable legal acts.

This Cookies Policy explains what cookies are and what type of cookies we use, when you visit our website  (hereinafter – the Website), the information we collect using cookies and how that information is used.

2.              Cookies description

Cookies are small text files that are stored in your device when you visit our Website. With the help of cookies, the website recognizes the user's device (for example, the next time when the user visits the same website), as well cookies can also be used to determine the user's behaviour, online habits, etc.

3.              Cookies used by us

3.1   Cookies used by us

There are different types of cookies. One part of cookies is used directly by our Website, another part is third-parties’ cookies, which are placed by such parties in our Website. The cookies used directly by our Website - the so-called “first-party cookies” - are cookies created by our Website. The information stored in them can be read-only by our Website. "Third party cookies" are cookies that are placed on our Website when we use external services.

Some cookies are allocated to your device only for the duration of your visit to the Website, and these are called “session based” cookies. These cookies automatically expire at the end of the user session, when the web browser is closed. Another type of cookie known as “persistent cookies” consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

Type of cookies


1. Strictly Necessary Cookies

These cookies are essential in case of proper functioning of our Website. The Website may not function properly without these cookies.

2. Preference cookies

Preference Cookies enable a website to remember information that changes the way our Website behaves or looks, like your preferred language or the region that you are in.


Type of Cookie



1. HubspotChat-id-#

Necessary cookies help make a Website usable by enabling basic functions like page navigation and access to secure areas of the website. The Website cannot function properly without these cookies.

270 days

2. HubspotChat-session-#

Sets a specific ID for the user which ensures the integrity of the website’s chat function.

6 days


To provide functions across pages.



3.2   Third party Websites’ cookies

Our Website may display content from the external service providers, such as YouTube, Our Website may display content from the external service providers, such as YouTube, Facebook, Twitter, LinkedIn, used their “Like” button, or the link to them. These third-party cookies policies shall be applied when you view this content by clicking on the mentioned button or the link provided. You can find more about these cookie rules here:

  Our Website may have links to other third-party websites. We do not control how cookies are placed on third party websites, even if you are redirected to them from our Website. In case, if you click on a link from our Website and it takes you to other websites, you have to look separately how these third parties use their cookies.

4.              How to control and delete cookies

There are number ways to manage cookies.

4.1. Cookie Settings in our Website

In case if you wish to control the cookies used by us, you may select the cookies settings in cookies banner before browsing our Website.

In the cookies’ banner, you may control all cookies placed on our Website, except strictly necessary cookies.

4.2. Using Your Browser

Most browsers allow you to change your cookies settings. In order to understand those settings, the following links may be helpful, otherwise you should use the “Help” option in your browser for more details:

Cookie settings in Internet Explorer; ( )

Cookie settings in Firefox; ( )

Cookie settings in Chrome; ( )

If you delete cookies, all settings controlled by these cookies will be deleted and it will require to be re-created when you later visit our Website. The Website may not function properly without strictly necessary cookies.

5.              Contact with us or our DPO

You may contact us by sending a letter to our office at Pamėnkalnio g. 25-1, LT-01113 Vilnius, Lithuania.

You can also contact our Data Protection Officer by sending an e-mail to the address:  

6.              Changes to Cookies policy

We keep this Policy under regular review and publish updates on our Website  . Please review this Cookies Policy from time to time to stay up to date with the changes.